Support is where I find out what my API is actually like to use. Whether it is a forum, a ticketing system, or office hours, giving consumers a real way to get help is part of the contract. Every support request is a signal about something I can make better upstream.
Support
Beta
Stop 16
Policies at this stop
Support Channels Defined
Require that every API publish clear support channels so consumers know exactly how to get help and what to expect when they ask. I want the path to a human, an issue tracker, or a community forum ...
Support Email
Require that an API is supported using email.
Support Issues
Require that an API is supported using Git issues.
Support
Outline what support is available for API consumers, including email, tickets, forums, and paid support services, making it easy for API consumers to understand how they can get the help they need ...
